DIRECTORY OF SERVICES

ACCOUNTS:
Clients will be requested to sign for on-board purchases throughout the trip. This includes signing for drinks, additional excursions, purchases of a personal nature, etc. All accounts are to be settled on the evening before departure.

Accounts may be settled by means of:
- South African Rand
- Major foreign currencies
- Travellers Cheques
- Credit Cards

Kindly note that credit card payments will be converted into ZAR at the exchange rate of the day.

AIR-CONDITIONING:
Air-conditioning (where applicable) will be available while the generator is running (usually from 05h00 to 09h00 and 16h30 to 24h00).

BANKING:
For your convenience, it can be arranged that an American Express Foreign Exchange Representative meets you on board at the beginning or at the end of the trip. This service is dependent on passenger demand and to us having full details of your exchange requirements prior to the arrival of the Representative.

BAR:
The bar will be open daily from 17h00.

CORKAGE:
As Shongololo Express is a licensed establishment, the following corkage fees apply:
SOUTHERN CROSS USD 5.00 per bottle
GOOD HOPE and DUNE EXPRESS ZAR 50.00 per bottle

Guests who have special requests with regard liquor are requested to notify their reservations agent or Shongololo Express in advance. If notified timeously, Shongololo Exress will make every effort to obtain the requested brand.

DRESS CODE:
As a relaxed atmosphere prevails on board, comfortable clothing is recommended. Winter in South Africa can be very cold and it is therefore advisable to bring warm clothing along for early mornings and evenings.

ELECTRICITY:
The electric current on board is 220 volt. Each compartment is fitted with a round pin socket (SA-style). Adapter plugs and extension cables are available from GUEST SERVICES. Power is supplied by a generator.

Please treat sockets as live at all times.

FIRST-AID:
Although first-aid equipment is carried on board, limited medical facilities are available in some areas. We therefore request that the Train Manager is advised immediately, should you require medical assistance.

GAME DRIVES:
Game Drives in open 4x4 safari vehicles can be arranged as an optional excursion in certain areas. As the early mornings and evenings can become chilly when one is sitting in an open vehicle, we recommend that warm clothing be brought along.

GUEST SERVICES:
A Shongololo Express staff member will be available in the Guest Services area to answer any questions or to discuss activities every day.
Guest Services will be open from 07h00 to 08h15 and from 18h00 to 21h00.

GUIDES:
Guides and vehicles will be rotated on a daily basis. Language groups will be considered. Please feel free to discuss questions or queries with your Guide at any time.

INCLUSIVE OPTIONS:
Daily excursions will be entered onto the white board, which is located in the Guest Services area. Please indicate your choice of activity in the space provided. The Train Manager will add a vehicle number next to your choice.

Daily departure times depend on the nature of the excursion. Some excursions may depart at 08h00, while others may depart earlier or later.

In the event that various inclusive options are offered and only a small number of passengers choose a specific tour, that particular excursion may have to be cancelled at the Train Manager's discretion.

KEYS:
Compartment and safe keys will be handed to you by the Train Manager upon checking in.

As lost keys will have to be replaced, it will be charged for as follows:
SOUTHERN CROSS: US$ 5.00
GOOD HOPE and DUNE EXPRESS: ZAR 50.00

LAUNDRY:
A laundry service is offered on board. A laundry bag will be provided in your compartment. Clean laundry will be returned within 24 to 48 hours - the return time is dependent on weather conditions.

MAIL:
Mail can be sent by using a post box, which is located in the GUEST SERVICES area. Items to be mailed can also be handed to the Train Manager. Wherever possible, mail is posted every day.

MAINTENANCE:
Should you discover that something in your carriage or compartment does not work, please let the Train Manager know immediately in order for it to be repaired as soon as possible.

MEALS:
If you have any special dietary requirements, kindly advise your reservations agent or Shongololo Epress timeously. This information would enable the Train Manager to provide for your request in advance.

RAILWAYS:
Shongololo Express uses the railway tracks of the National Railways of Zimbabwe, South Africa, Mozambique, Swaziland and Namibia. Therefore the possibility exists that the Trains will run late from time to time.

Should any of the Trains be delayed, land activities may have to be shortened, altered or cancelled.

SAFE:
There is a small safe located in each compartment. The key will be handed to you by the Train Manager, together with the key to your compartment.

SAFETY:
As the railway environment can be dangerous, please do take care when looking out of open windows.

In order to avoid accidents, we request that guests adhere to the following:

- Never open exterior doors while the Train is moving
- Never jump off or onto the Train while it is moving
- An emergency communications cord is located half way down each corridor. This cord is to be used when the Train Manager or another member of staff cannot be reached
- Please ensure that all valuables, documents and cash are kept in a safe place
- Do not stray from well frequented areas after dark
- Change foreign currency at an authorised dealer only

SHEETS, TOWELS and PILLOWS:
Sheets are changed every third day and towels are changed every second day. Extra pillows and blankets are available on request.

SHOWERS and TOILETS:
The water used on the Trains is carried in tanks under each coach. These tanks are filled every day, but they cannot be topped up while the Trains are en route. Please assist us by using water responsibly.

SMOKING:
Smoking is not permitted in the dining car or bathrooms. Smoking of pipes / cigars is not permitted on any of the Trains.

TELEPHONE:
Due to poor reception in some areas, we do not have a telephone service on board.

Should you however need to contact your Train Manager urgently while on tour, herewith a list of mobile numbers:

SOUTHERN CROSS (Andrew Gaul):
(when in South Africa): +(27) 82 419 0296
(when in Zimbabwe): +(263) 11 231 833

GOOD HOPE (Garry Webbstock):
(when in South Africa): +(27) 82 419 0293

DUNE EXPRESS (Petra Lucas):
(when in South Africa): +(27) 82 419 0298
(when in Namibia): +(264) 811 248 684

TIPPING - GRATUITIES:
This is entirely at the guest's discretion. Tips will be divided equally between members of staff.

Our recommended gratuity for the full trip is:
- SOUTHERN CROSS: US$ 55.00 per guest
- GOOD HOPE and DUNE EXPRESS: ZAR 550.00 per guest

Gratuities may be added to the final account or can be handed to the Train Manager. Please do not tip staff members individually.

TOILETRIES:
Please feel free to ask the Train Manager for assistance with regard items that may have been forgotten.

TOUR ADD-ONS:
As many optional excursions are subcontracted to Tour Operators, certain options may not be available from time to time and are subject to price adjustments.

Kindly advise the Train Manager timeously if you would like to book any of the additional excursions available on a particular day.

UPGRADES:
Your Train Manager will gladly discuss upgrading to more spacious accommodation, provided that it is available. The cost for the upgrade is payable directly on the Train.

WATER:
We strongly advise against drinking the water in the compartments or bathrooms. Bottled water can be purchased from the bar.

ACCOMMODATION:
General Information
- Beds with mattresses are used in compartments as opposed to bunks

- All compartments on all three Trains have a hand basin with hot and cold water

- Some carriages on the SOUTHERN CROSS have basins with cold water only (Ivory Class)

- Basins are covered by a folding table, which converts into a bedside table at night

- Each compartment has hanging space, a safe and plug points

- On the Good Hope and Dune Express clients share shower facilities. There is one shower and two toilets per carriage

- The Southern Cross has three types of accommodation. Please see "Southern Cross Accommodation" for more details

- There is no air-conditioning in any of the compartments, except in SOUTHERN CROSS Emerald Class

- All other compartments on all other Trains have fans

- The Good Hope has a heater in each compartment

- Windows on all trains open

- Extra carriages that could be different to current rolling stock may have to be added onto any of the Trains from time to time.

SOUTHERN CROSS (Accommodation)
The capacity on the Train is 78 guests. Three types of accommodation is available: Emerald, Gold and Ivory.

Emerald Class:
- There are two Emerald Class carriages, each offering three air-conditioned suites with en-suite facilities

- Two suites have double beds and four have twin beds – all are carpeted

- Emerald Class suites have a small lounge

- Emerald Class guests receive a bottle of sparkling wine and a branded bathrobe in their cabins on arrival

Gold Class:
- There are two Gold Class carriages, consisting of 5 twin compartments per carriage - all carpeted

- All Gold Class compartments have en suite shower and toilet facilities

Ivory Class:
- There are five Ivory Class carriages with various configurations

- Three carriages have five twin and two single compartments - all carpeted

- One carriage has four twin and two single compartments - all carpeted

- One carriage has five twin and no single compartments - all carpeted

- Guests in Ivory Class share shower and toilet facilities with the other travellers in their carriage

GOOD HOPE (Accommodation)
- The capacity on the Train is 106 guests
- There are 9 sleeper carriages
- Each carriage has five twin and two single compartments - all carpeted

DUNE EXPRESS (Accommodation)
- The capacity on the Train is 78 guests
- There are 6 sleeper carriages
- Four carriages have six twin and two single compartments, one carriage has five twin and two single compartments and one carriage has four twin and two single compartments - all carpeted

DINING CARRIAGES (All Trains)
- The total seating capacity on all Trains is thirty-eight guests. This means that there will be two or three meal sittings per trip.

- Meal times largely depend on the activities planned for the day, but meals are generally served at the following times:
Breakfast from 06h15 to 08h15
Dinner from 18h15 to 21h00

- Cuisine on board includes traditional Cape Malay, Central - , West - and Southern African specialities. For breakfast there is either a traditional English or a Continental breakfast.

More useful information:
- Dining carriages are air-conditioned
- The dress code for meal times is casual
- All dining cars are non-smoking areas
- Please inform your reservations agent or Shongololo Express directly of any special dietary requirements

LOUNGE BAR CARRIAGE
All lounge / bar carriages have the following features:
- All accommodate approximately forty guests
- All are fully licensed
- All are air-condtioned
- All are smoking areas
- The dress code is casual
- Kindly advise your booking agent or Shongololo Express in advance if you would like us to obtain a certain brand of liquor for you
- Lounge / bar carriages on the Good Hope and Dune Express are fully air-conditioned

VEHICLES
- All vehicles are fitted with a radio/tape and PA system

- Vehicles are carried on board the Train, which makes Shongololo Express a unique concept worldwide

- Specially adapted, fully air-conditioned Mercedes Sprinters (12-seaters) are used.